Refund Policy

Order Cancellation

Orders may be cancelled before shipment and may be eligible for a full refund.

Once an order has shipped, it may no longer be possible to cancel. If you contact us after shipment, we will review the actual order status and let you know whether cancellation is still possible.

If a post-shipment cancellation request is accepted, any costs already incurred, including shipping-related costs, may be deducted from the refund where applicable.

When Refunds May Be Available

Not every order or return request automatically qualifies for a refund. A refund may only be approved after review and when the request meets this policy and the relevant conditions in our Return & Exchange Policy.

After review and approval, refunds may be available in the following situations:

• The order is cancelled before shipment.
• The returned item meets the conditions of our Return & Exchange Policy and has been approved for return.
• The item received is materially different from the item ordered.
• The item arrives broken, cracked, deformed, or clearly defective, and sufficient supporting evidence is provided.
• The item has a manufacturing, material, structural, or functional issue that affects normal use.
• Necessary products, accessories, components, or set contents are missing and cannot be resolved through reshipment, exchange, or another suitable solution.
• A refund is required by applicable law, or we expressly approve another refund based on the actual order situation.

Refund Conditions After Delivery

If an order has already been delivered, a refund will usually only be considered after a return request has been submitted, reviewed, and approved. Where applicable, the refund may only be processed after we receive and inspect the returned item.

Because some baking tools may come into direct contact with food, returned items should generally remain:

• Unused.
• Unwashed.
• Unaltered.
• Free from obvious scratches, cracks, breakage, or deformation.
• Free from stains, odor, water marks, oil stains, batter residue, food residue, or other signs of use.
• Returned with original packaging, protective materials, tags, manuals, set components, gifts, and included items where reasonably possible.

Approval of a return request does not necessarily mean a full refund will be issued. Any refund amount may be reduced due to item condition issues, missing parts, incomplete set components, damaged original packaging, signs of use or washing, or shipping costs that have already been incurred and are non-refundable.

For detailed return conditions, return windows, and return instructions, please review our Return & Exchange Policy.

Situations Where Refunds May Be Refused or Reduced

The following situations may result in a refund being refused or reduced:

• The item has been used, washed, disassembled, altered, or damaged due to improper handling.
• The item has obvious scratches, cracks, breakage, deformation, stains, odor, water marks, oil stains, batter residue, food residue, or other signs of use.
• The item was damaged due to dropping, impact, squeezing, high-temperature storage, improper cleaning, misuse, or other improper handling.
• The return request does not meet the conditions stated in our Return & Exchange Policy.
• The returned item is incomplete or missing accessories, components, packaging materials, tags, manuals, gifts, or other included items.
• Part of a set is missing, used, damaged, or cannot be returned completely.
• The returned item does not match the approved return request or original order.
• The refund request is based on personal preference, color expectation, size expectation, capacity expectation, material feel, slight color variation, or monitor display difference, while the item itself has no quality issue.
• The customer did not confirm product size, capacity, usage scenario, usage method, heat resistance, cleaning method, or storage space before purchase.
• The order could not be delivered due to an incorrect or incomplete address provided by the customer.
• Delivery failed because the recipient was unavailable, refused the package, or did not cooperate with the carrier.
• Shipping fees, carrier fees, payment processing fees, or other incurred costs are non-recoverable, unless the issue was caused by our error or otherwise required by law.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us within a reasonable time after delivery and provide your order number, along with clear photos or videos of the item, outer packaging, inner packaging, shipping label, and the affected area.

Please contact us before use, or as soon as you discover the issue, if:

• The item was broken, cracked, deformed, or seriously impacted during transit.
• The item has obvious cracks, breakage, deformation, looseness, or structural damage.
• The color, style, quantity, size, or set components received are materially different from your order.
• Part of the order, accessories, components, or set contents are missing.
• The packaging is severely damaged and may have affected the item condition.
• The item has an obvious manufacturing defect that prevents normal use.

We may ask for additional photos, videos, or issue descriptions to complete the review.

After review, we may offer an exchange, partial refund, full refund, reshipment of missing items, or another appropriate solution depending on the actual situation.

Normal Product Variations

Due to differences in batches, materials, production processes, photography lighting, and display devices, products may have slight color differences, size differences, texture differences, small surface marks, mild material odor, minor processing marks, or light dents on packaging.

These conditions are usually considered normal variations and do not necessarily constitute a quality defect.

If these variations do not affect normal use, safety, or overall function, they are usually not automatic grounds for a refund. We will review each situation and do our best to provide a reasonable solution.

Food-Contact Product Notice

Some products may be used in contact with food.

For hygiene and safety reasons, items that have been used, washed, contacted food, developed food residue, batter residue, oil stains, odor, or other signs of use are usually not eligible for return or refund, unless the item has a confirmed quality issue or applicable law requires otherwise.

Use and Care Responsibility

Please review the product page, packaging instructions, or included instructions before use.

Different products may have different requirements for usage scenarios, temperature ranges, cleaning methods, oven suitability, dishwasher suitability, or storage methods.

The following types of damage are usually not considered quality issues and may not qualify for a refund:

• Using the product beyond the recommended temperature range.
• Placing a non-oven-safe item in an oven.
• Cutting or scraping the product surface with sharp tools.
• Using steel wool, strong corrosive cleaners, or improper cleaning methods.
• Long-term empty heating at high temperature.
• Improper bending, squeezing, dropping, or impact.
• Failure to clean, dry, or store the item according to the product instructions.

Refund Method

Approved refunds are usually returned to the original payment method used at the time of purchase.

Unless required by law or otherwise agreed by us, we do not guarantee that refunds can be issued through another payment method.

Shipping Fees

Original shipping fees are usually non-refundable unless:

• We sent the wrong item; or
• The item arrived damaged or defective due to an issue caused by us.

If the return reason is not caused by our error, return shipping costs are usually the customer’s responsibility, unless required by applicable law or expressly agreed by us.

If an order received free shipping, discounted shipping, or promotional shipping service, we may deduct incurred and non-recoverable delivery costs from the refund based on the actual order situation, unless the issue was caused by our error or otherwise required by law.

Refunds for Promotional, Discounted, and Bundle Items

If you purchased a promotional item, discounted item, bundle, or set, the refund amount will be calculated based on the actual amount paid, not the original product price.

For sets, combination products, or bundled items, if only part of the order is returned, the refund amount may be recalculated based on the original price of the items kept, the discount ratio, bundle savings, and the condition of the returned item.

If the returned item causes the original order to no longer meet the conditions for a promotion, discount, free shipping, or bundle offer, we may deduct the corresponding promotional difference from the refund amount.