Shipping Policy

Shipping Destinations

We currently ship to customers in the following regions:

• United States
• Canada
• Australia
• Selected European countries

If you are not sure whether we can ship to your location, please contact us before placing your order.

Order Processing Time

Most orders are processed within 1 to 3 business days after payment has been successfully completed.

Processing time may be extended during holidays, promotional periods, inventory verification, address confirmation, product inspection, packaging arrangements, or other special order situations.

Please note that order processing time does not include shipping transit time.

Shipping Methods

We primarily use DHL to handle shipping.

However, depending on product type, package size, warehouse arrangements, destination country, or local delivery conditions, we may select another reliable carrier where appropriate.

We will choose suitable packaging and shipping methods based on the actual order situation to help reduce the risk of damage, loss, or delivery issues during transit.

Shipping Fees

Shipping fees are calculated based on destination, order weight, package size, and other shipping-related factors.

Applicable shipping fees will be displayed at checkout before you complete your order.

If we offer a free shipping promotion, the promotion details shown on the website or checkout page will apply.

Please note that some orders may have different shipping costs due to weight, volume, package size, warehouse arrangements, or split shipments.

Tracking Information

After your order has shipped, we will usually send you a shipping confirmation email with tracking information.

You may also visit our Order Tracking page to check the latest shipping status.

Please note that tracking information may take a short time to update after the package has been handed over to the carrier.

Customs, Duties, and Import Fees

For international orders, customs duties, import taxes, VAT, handling fees, or similar charges may apply depending on the destination country or region.

Unless otherwise clearly stated on our website, these fees are usually the customer’s responsibility.

We are not responsible for delays caused by customs procedures.

Delivery Delays

While we do our best to help orders arrive on time, delivery dates are estimates only and are not guaranteed.

Delays may be caused by customs inspections, severe weather, transportation disruptions, peak seasons, carrier delays, incorrect address information, remote area delivery, package size restrictions, or other events beyond our control.

If your package has not updated for significantly longer than the estimated timeframe, you may contact us and we will do our best to help check the shipping status.

Incorrect Address and Failed Delivery

Please make sure your shipping address is complete and accurate before placing your order.

If an order cannot be delivered due to an incorrect or incomplete address, failed delivery attempts, refusal, or the recipient’s failure to cooperate with the carrier, any reshipment or refund will be handled based on the actual situation and shipping-related costs incurred.

If a package is returned due to customer-related reasons, original shipping fees, return shipping fees, reshipment fees, or other carrier charges may be deducted from any applicable refund, unless otherwise required by law.

Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or damaged during transit, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number.
• The tracking number.
• Photos of the outer packaging.
• Photos of the shipping label.
• Photos of the inner packaging.
• Clear photos or videos of the affected product.

Please inspect your items promptly after receiving the package. If you find damage, deformation, missing quantities, missing accessories, severe packaging damage, or any other issue, please contact us before using the product.

We will do our best to assist you, review the situation with the carrier, and help find a suitable solution. However, the final result may depend on the carrier’s investigation and the actual circumstances.

Split Shipments

In some cases, items in the same order may be shipped separately for operational reasons, including product inventory, warehouse arrangements, package size limits, weight limits, or different warehouse fulfillment arrangements.

If this happens, you may receive separate tracking updates for different items. Each package may also arrive at a slightly different time.

Packaging Notice

We use suitable packaging materials based on product type, size, weight, and shipping requirements to help reduce the risk of damage during transit.

After receiving your order, please unpack carefully and keep the outer packaging, inner packaging, and shipping label until you confirm that the products are complete and in good condition.

If you find damage, missing items, or other delivery issues, please do not throw away the packaging materials immediately. Packaging photos may be needed for carrier investigation, after-sales review, or claim handling.