Privacy Policy

Information We Collect

When you use our website, we may collect the following types of personal information:

• Contact information, including your name, email address, phone number, shipping address, and billing address.
• Order information, including purchased products, order amount, transaction records, and customer support history.
• Account information, if you create an account on our website.
• Communication information, such as messages you send to us by email, contact form, or customer service channels.
• Technical and device information, including IP address, browser type, device type, operating system, pages visited, and website usage data automatically collected when you browse our website.
• Cookie and tracking data collected through cookies and similar technologies.
• Any other information you voluntarily provide to us.

How We Collect Information

We collect personal information in the following ways:

• Directly from you when you place an order, create an account, subscribe to emails, contact us, or otherwise submit information through the website.
• Automatically when you browse our website through cookies, server logs, analytics tools, and similar technologies.
• From third-party service providers that help us process payments, fulfill orders, analyze website performance, conduct marketing, and support other business operations.

How We Use Your Personal Information

We may use the personal information we collect for the following purposes:

• To process and complete orders, including managing payments, shipment, and delivery.
• To provide customer support and respond to inquiries, requests, or service needs.
• To send order confirmations, shipping notices, and other transaction-related communications.
• To send promotional emails and marketing communications where you have authorized us to do so or where permitted by applicable law.
• To improve our website, products, services, and overall customer experience.
• To detect, investigate, and prevent fraud, abuse, and other unlawful activities.
• To analyze website traffic, usage trends, and performance.
• To comply with legal obligations and enforce our policies and terms.

Payment Information

Payments made through our website are processed by third-party payment service providers, including Stripe. We do not store complete payment card information on our own servers.

Our payment processors handle payment data in accordance with applicable security standards, including PCI-DSS. To understand how your payment data is processed, please review the privacy policy of the payment service provider you use.

Cookies and Similar Technologies

We use cookies, pixel tags, tracking tags, and other similar technologies to operate the website, remember your preferences, understand how visitors use the website, and support marketing and advertising activities.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the normal functionality of this website, including the ability to add items to your cart or complete checkout.

How We Share Your Information

We do not sell our customers’ personal information. We share information only when necessary with trusted third parties to operate our business and provide services to you, including:

• Payment processors, including Stripe, for payment authorization and fraud prevention.
• Shipping carriers and logistics partners that help fulfill and deliver orders.
• Website hosting providers, ecommerce platforms, and technology service providers that support the operation of flourra.com.
• Analytics and marketing service providers that help us understand website usage and reach customers.
• Customer service and communication tools used to respond to your inquiries.
• Professional advisors, such as lawyers, accountants, or auditors, where necessary.
• Law enforcement, courts, or regulatory authorities when required by applicable law or when necessary to protect our rights or the safety of others.

We require third parties that process personal information on our behalf to handle it in accordance with this Privacy Policy and applicable data protection laws.

Marketing Communications

If you subscribe to our marketing emails, we may send you product updates, promotions, baking guides, and other news from Flourra.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@flourra.com.

Even if you unsubscribe from marketing messages, we may still send you non-promotional messages related to your orders, account, or customer service requests.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we work to protect your personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee the absolute security of your information. If you believe your interaction with us is no longer secure, please contact us immediately.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing your orders, providing customer support, meeting legal and accounting obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer needed for these purposes, we will delete or anonymize it in accordance with our internal policies and applicable legal requirements.

International Data Transfers

Because we operate an online store serving customers in multiple countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When such transfers occur, we take appropriate steps to help ensure that your personal information is adequately protected in accordance with this Privacy Policy and applicable law.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at info@flourra.com. We will take appropriate steps to review and delete the relevant data where required.

Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms. We are not responsible for the privacy policies, practices, or content of these third parties.

We encourage you to review the privacy terms of any third-party website before using it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements. If changes are made, we will post the revised policy on this page and update the effective date.

Your continued use of this website after the updated terms are posted means that you accept the revised Privacy Policy. We recommend reviewing this page regularly.

Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact us:

Company: Flourra (Website: flourra.com)

Email: info@flourra.com

Phone: +1 (303) 525-6144

Business Address: 101 E 88th Ave, Thornton, Colorado 80229-4414, USA

Customer Service Hours: Monday to Friday 9:00AM-5:00PM MT