Terms of Service

About Us

Flourra is an online retail business offering home baking tools and related supplies through flourra.com.

We aim to provide practical, easier-to-clean, and easier-to-store baking supplies for real home kitchens. Our goal is to help customers avoid complicated, space-consuming, and low-frequency tools by offering fewer but more useful everyday essentials that make daily baking smoother, steadier, and easier.

Unless clearly stated otherwise on our website, we operate as an online store and do not provide in-store purchasing or pickup services.

Eligibility to Use the Website

By using this website, you represent that you have reached the legal age of majority in your place of residence, or that you are using this website with the involvement and consent of a parent or legal guardian where permitted by law.

You agree to use this website only for lawful purposes and not in any way that violates applicable laws, regulations, or the rights of others.

Product Information

We do our best to display products accurately, including descriptions, images, dimensions, materials, colors, specifications, set contents, packaging information, usage scenarios, care suggestions, and other product-related details.

However, due to display settings, photography lighting, packaging updates, manufacturing batches, measurement methods, material characteristics, production differences, shipping impact, or other practical factors, the actual product may differ slightly from what is shown on the website.

Products from different batches may have slight color differences, size differences, texture differences, small surface marks, mild material odor, minor processing marks, or packaging differences. These conditions are usually considered normal variations and do not necessarily constitute quality defects.

Product information on the website is for general reference only and may be updated or corrected from time to time without prior notice.

Before purchasing, please reasonably determine whether the product is suitable for your daily use based on your personal needs, kitchen space, size requirements, storage space, cleaning method, usage scenario, heat resistance, oven suitability, and set requirements.

Pricing and Payment

Unless otherwise stated, all prices shown on the website are based on the currency displayed at checkout.

We reserve the right to change prices at any time without prior notice. Such changes will not affect orders that have already been accepted and paid for, unless there is an obvious pricing error.

Orders will only enter the fulfillment process after payment has been successfully completed.

Order Acceptance and Cancellation

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, accept, reject, limit, or cancel any order for valid reasons, including but not limited to product unavailability, suspected fraud, payment issues, pricing errors, shipping restrictions, package size limits, inventory issues, or incomplete order information.

Orders can usually be cancelled before shipment. Once an order has shipped, it may no longer be possible to cancel, or related costs may be deducted if fees have already been incurred.

Please review our Refund Policy for more details.

Shipping and Delivery

We ship to selected destinations, including the United States, Canada, Australia, and certain regions in Europe. Shipping availability may vary depending on destination, package size, product weight, carrier restrictions, and the specific items ordered.

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier operations, weather, holidays, address issues, remote area delivery, package size restrictions, or other events beyond our direct control.

Some orders may be shipped separately due to inventory, warehouse arrangements, package size, weight limits, or carrier requirements.

For complete shipping details, please review our Shipping Policy.

Returns, Exchanges, and Refunds

We want you to shop with confidence. If there is an issue with your order, you may request a return, exchange, or refund according to our published policies.

Because some baking supplies may come into direct contact with food, returned or exchanged items generally need to remain unused, unwashed, unaltered, and free from obvious scratches, cracks, breakage, deformation, stains, odor, water marks, oil stains, batter residue, food residue, or other conditions that may affect resale. Related accessories, tags, protective materials, and original packaging should be included where reasonably possible.

Please review our Return & Exchange Policy and Refund Policy for applicable conditions, time limits, and procedures.

Accounts, Submitted Information, and Order Details

If you create an account, submit a form, or place an order on our website, you agree to provide current, complete, and accurate information.

You are responsible for ensuring that your contact information, billing information, and shipping address are correct. We are not responsible for delays, failed delivery, or additional costs caused by inaccurate or incomplete information provided by you.

You are also responsible for checking product specifications, dimensions, color, material, quantity, set contents, usage scenarios, usage limits, cleaning methods, and heat resistance before purchase to ensure that the order meets your actual needs.

Acceptable Use

You agree not to misuse this website or its content, including but not limited to:

• Using the website for any illegal or fraudulent purpose.
• Attempting to interfere with the security, functionality, or operation of the website.
• Copying, scraping, reproducing, or using website content for commercial purposes without authorization.
• Uploading or transmitting malicious code, harmful materials, or misleading information.
• Using the website in any way that may harm our business, systems, reputation, or other users.

Intellectual Property

All content on this website, including but not limited to text, product descriptions, graphics, logos, images, page layouts, and visual website elements, is owned by or licensed to Flourra unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, or otherwise use any website content without our prior written permission, unless permitted by applicable law.

Disclaimers

To the fullest extent permitted by applicable law, this website and all products and services provided through this website are offered on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components. We also do not guarantee that every product or service will meet every personal expectation, kitchen space, size need, storage need, cleaning habit, usage method, baking habit, or intended purpose.

Product appearance, color, material feel, dimensions, and packaging may vary due to photography lighting, display devices, production batches, measurement methods, and actual material differences.

Limitation of Liability

To the maximum extent permitted by applicable law, Flourra shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the website, purchase of products, delivery issues, or inability to use the website or products.

Where applicable law does not allow the exclusion of liability, our liability will be limited to the fullest extent permitted by law.

Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website features, legal requirements, or operational practices.

Any updated version will be posted on this page with the revised effective date. Your continued use of the website after changes are posted means that you accept the updated terms.

Governing Law

These Terms of Service and any dispute arising from or related to your use of the website or purchase of products from us shall be governed by and interpreted under the applicable laws of Colorado, without regard to conflict of law principles, except where mandatory consumer protection laws in your place of residence apply.